At ExaLumen Technologies Sdn. Bhd. (“ExaLumen”), we are committed to protecting your personal data and information (“Personal Data”) in accordance with the Personal Data Protection Act 2010 (“PDPA”) and any other similar laws and regulations including laws in other jurisdictions (“Personal Data Laws”). We understand and respect your need for the protection of your Personal Data. Hence, we invite you to read this Privacy Policy to understand our practice and your rights to your Personal Data shared with us.

YOUR CONSENT

By providing your Personal Data to us, you hereby consent and authorize us to collect, use, process, hold, store, share and disclose (“Process”) your Personal Data as prescribed in our services and as permitted by the Personal Data Laws. In the event that you are to provide or disclose to us the Personal Data of the third party, you hereby represent and warrant that you have obtained such third party's consent to allow us to Process the Personal Data for the purposes set out herein.

PURPOSES OF COLLECTING YOUR DATA

We collect, use, process, hold, store, share and disclose your Personal Data for the following purposes;

to provide our services to you;

to process your payment details and transactions;

to communicate with you including but not limited to responding to your queries;

to provide you with information, including information that you have requested from us, and information regarding our services and products;

for marketing activities including but not limited to promoting our services and products;

to send our information, updates and corporate information that we believe may interest you;

for maintenance and upkeep of our customer's records and data;

to conduct internal activities such as market or demographics analysis and surveys;

to provide technical or other customer support to you;

to conduct data analysis, research, and otherwise build and improve our platforms and services;

for any legitimate purposes in relation to your business and dealings with us;

to comply with our legal and regulatory obligations or as required by the authorities; and

for other purposes with your consent, unless you withdraw your consent for such purposes;

collectively, the "Purposes".
We also may Process your Personal Data when it is reasonably necessary in order to protect the vital interests of our users or another natural person, or when it is for our legitimate interests, where these interests do not infringe on the rights of other users or natural persons.

HOW DO WE COLLECT YOUR DATA?

When you submit and share your information with us;

When you use our services;

When you visit our website; and

When you subscribe to our newsletter or any other marketing materials.

We may collect your Personal Data directly from you or your authorized representatives, and when you interact with our website, contact us, subscribe to our services, commence a business relationship with us, or when you communicate with us.

WHAT TYPES OF INFORMATION THAT WE COLLECT?

In providing our services and while running this website, we may collect some information from you, including your Personal Data, and we also may be collecting this information from other sources or third-party. Types of information that we collect include;

Your Personal Data as defined in the Personal Data Laws such as name, address, national registration identity card number, phone number, and email address;

Any information shared with us;

Payment information such as your debit or credit card information, including the name of the cardholder, card number, billing address, expiry date, and other bank account details;

Recording of your photograph, video, and voice during any of our business operations (if applicable);

Your employment details, resume, or Curriculum Vitae; and

Any other information that is collected from you automatically such as technical information e.g. Internet protocol (IP) address used to connect your device to the internet, your browser type, device information, GPS position, and other information depending on your visit to our website. The information collected is only used to assist us in providing an effective service on this website and to remedy any errors which may occur during your visit to this website.

Generally, we do not collect sensitive information unless necessary, such as legal requirements and providing services to you. We aim to gather only the necessary information that we need.

HOW DO WE MANAGE AND SECURE YOUR DATA?

We practice security policies, rules, and technical measures to protect your Personal Data from unauthorized use, access, and disclosure. All our employees who have access to and are associated with the processing of your Personal Data are obliged to respect and adhere to the confidentiality obligations of your Personal Data.
We only retain your Personal Data as long as we consider it necessary to fulfill our obligations and to provide the services to you. We will continue storing your Personal Data as it is required by our company policies including but not limited to complying with audit purposes and for research purposes to improve our services, as permitted by the applicable laws.
We store and back up your Personal Data in an environmentally controlled location in Malaysia. We ensure only authorized employees with user ID and password may access your Personal Data.
However, the transmission of information via the internet is not completely secure. We recommend you not send any confidential information without proper encryption.

DISCLOSURE

We may need to share your Personal Data outside Malaysia, including 'in the cloud', or with third parties where necessary and only on a need-to-know basis to serve you while providing our services. We adhere to the Personal Data Laws and we expect such third-party practice the same. Hence, we do not authorize such third-party to use, process, hold, store, share or disclose your Personal Data unless it is necessary to perform the services and as permitted by laws. We ensure the third party is contractually obliged to adhere to the Personal Data Laws. Your Personal Data will not be disclosed to any unauthorized third party.
As mentioned above, your Personal Data may be disclosed due to reasons of law, legal process, litigation, and/or requests from public and governmental authorities and any disclosure will be to such public and governmental authorities only.

YOUR RIGHTS TO YOUR PERSONAL DATA

You, at any time, may request to access, review, correct, erase or update your Personal Data shared with us. You also have the right to be provided with a copy of the Personal Data held by us. You may also withdraw your consent given to us to Process your Personal Data and you may request us to restrict the processing of your Personal Data. However, we reserve the right to decline requests which may jeopardize the security of such Personal Data or our services, as well as requests which are not made in good faith. For the purpose of this clause, you may contact us via the options mentioned herein in this Privacy Policy.

THIRD-PARTY LINKS AND WEBSITES

Our website may contain external links to third-party websites. These linked sites are not under our control and we are not responsible for your use or misuse of such other third-party websites. We encourage you to refer to the privacy policy at each website and not provide your personal information without assuring yourself of the privacy policy of such other websites.

USE OF COOKIES

Our website may transmit to any user's computer a “cookie”. A cookie is a package of data that allows our server to identify and interact more effectively with the user's computer having to spend time on identifying each customer user, thereby also providing additional login convenience. You may configure and personalize its current browser to refuse, reject or delete such cookies.

CHANGES TO PRIVACY POLICY

In practicing our commitment to protecting the privacy of your Personal Data, we may be reviewing and updating this Privacy Policy from time to time. Kindly refer to this Privacy Notice regularly to review any amendments. The latest version of the Privacy Notice may be available on our website at all times.

CONTACT US

You are welcome to contact us at the following channels for any queries or concerns;

This Privacy Notice was last updated on 15 November 2022.